Incident Server Support will no longer be offered for purchase by Oracle starting with the next Oracle fiscal year. However, clients will be able to renew packages already in place, but no new support contracts will be written after this June.
While Incident Server Support does not replace a comprehensive support and maintenance program or include updates, it does offer an alternative, cost effective solution for technical support. It is available only in conjunction with the Premier Support for Oracle licensing. The Incident Server Support Package includes:
While Incident Server Support is not available for E-Business, it is available for:
If you have an Incident Support contract and will be using it in the coming months, renew it for you. If you don’t currently have Incident Support, but would like to purchase it, please contact us no later than June.
Remember to discuss any potential changes with Miro Consulting prior to executing any changes through implementation or purchase. Miro can help identify the total licensing impact of any changes and work with Oracle to provide the lowest cost of ownership solution for your organization.